This Refund and Return Policy is applicable to purchases made from the online store via www.1800Aluminium.com.au only. For purchases made from a Capral Aluminium site, please refer to the relevant site for details.
At the Capral Aluminium online store we want our customers to be completely satisfied with their purchase. We therefore recommend you read our Refund and Return Policy prior to making a purchase from the Capral Aluminium online store, so you are familiar with our policy on refunds and returns and your rights under the Australian Consumer Law.
We also recommend you immediately inspect any goods that we deliver to you or that you collect from a Capral Aluminium site, to ensure you are completely satisfied with the goods, including that the goods are of acceptable quality and match the description we have provided to you. If you have any questions about this policy, please contact our Customer Service Team by calling 1800Aluminium.
Change of Mind
Please choose carefully as refunds or exchanges are not normally provided where you have simply changed your mind, made a wrong selection or simply found the goods cheaper elsewhere. We recommend you carefully preview any orders before adding them to your shopping cart and proceeding with your order.
Consumer Guarantees and Your Rights Under the Australian Consumer Law
Importantly, the rights described in this Policy are in addition to the statutory rights to which you may be entitled under the Australian Consumer Law and other applicable Australian consumer protection laws and regulations.
Goods Damaged in Transit
If any goods arrive damaged, please contact our Customer Service Team as soon as possible. Capral Aluminium online store will arrange to have the damaged goods returned to a Capral Aluminium site and either arrange for a replacement of the goods or refund the price to you. Damaged goods must be returned in the condition received by you including any accessories or hardware.
Refunds will be made by the Capral Aluminium online store via the method of payment you used to make your online purchase. Refunds will normally be processed within seven (7) days.
Where the Capral Aluminium online store considers the goods to have breached a consumer guarantee, any shipping costs to return the goods to a Capral Aluminium site will be at Capral Aluminium’s cost.
Returns and Repairs
You may return goods we have delivered to you by contacting our Customer Service Team.
You may also contact or attend the Capral Aluminium site where you collected your goods, or where your goods were despatched from, and a Capral Aluminium staff member will assist you with any return. This may include inspecting the goods, or providing you with a replacement.
Goods must be returned within a reasonable time. This timeframe may vary from product to product and may depend on the type of product you purchased and the price you paid.
If any goods cannot be easily returned to us or a Capral Aluminium site, due to their size, the fault or because they have been affixed or installed in your premises, please contact our Customer Service Team and we will arrange an inspection to assess the goods.
Goods returned for repair will be assessed and/or repaired within a reasonable time. You may be provided with an indicative repair time. The time taken to repair goods may depend on a number of different factors, such as part availability and incorrect fault description.
You may be required to pay labour, assessment and/or freight fees, such as where goods are assessed to have been damaged by misuse or accident, or where your rights under the Australian Consumer Law or any manufacturer’s warranty do not apply. We may provide you with an indicative fee.
Where you have any questions or concerns relating to your Order, please immediately contact our Customer Service Team.